Northern Michigan Travel: In November of 2008 we wrote that Traverse City hotelier Alex Mowczan was leading the way with environmentally smart innovations in hotel management, both in daily operations (like less toxic cleaners) and in constructing his newest property (super energy efficient), the Cambria Suites in Traverse City. Now he and his team are proving that doing right by the environment can do right for his Northern Michigan travel business too. At the end of 2010, Mowczan's new Traverse City hotel was rated the No. 1 hotel in the Cambria Suites chain based on customer satisfaction and was the No. 1 hotel in revenue generation.
Mowczan's Northern Michigan hotel magic is fast becoming legendary. His Traverse City Comfort Inn is also ranked No. 1 in the chain (567 hotels) based on customer satisfaction. And the Traverse City Best Western, also run by Mowczan's company, Summerside Properties, has won a Chairman's Award for six years running, a feat that's "almost unheard of," says Ron Robinson, director of the Traverse City hotels operation for Summerside. "That's one of the oldest properties in the chain. It doesn't even have an elevator or other things hotels have today. It's all about the service, making people feel welcome, making them feel at home."