*Â Willingness to accept the most effective role.
*Â Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
*Â Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
*Â Welcomes guest by greeting, answering questions, responding to requests.
*Â Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
*Â Establishes credit by verifying credit cards or obtaining cash.
*Â Directs guest to room by showing location on resort map.
*Â Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
*Â Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
*Â Maintains records by entering room and guest account data.
*Â Collects revenue by entering services and charges, computing bill, obtaining payment.
*Â Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
*Â Secures guest’s valuables by processing lost and found to the housekeeping department.
*Â Contributes to team effort by accomplishing related results as needed.Â
*Â Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
*Â High School Diploma or equivalent experience.Â
*Â Ability to lift 30lbs.
*Â Ability to stand/sit for long periods of time.
*Â Ability to bend, stretch and twist.Â
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Employer’s Job# 5000495631106
Please visit job URL for more information about this opening and to view EOE statement.
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