Acts as liaison between estimating and production. Acts as primary in-house military customer contact. Provides information and data to new customers. ESSENTIAL DUTIES AND RESPONSIBILITIESÂ Provides customer support for both internal and external customers.Â Handles standard product requests for quotes (RFQ) to include spare/repair inquiries received via the website, TLS Prime Vendor requests, distributors, and/or other government customers. Coordinates with other departments to assist the outside sales team with non-standard product requirements.Â Helps maintain Customer Admin, Opportunity, Order, and Asset Data in Salesforce CRM Tool.Â Prepares reports using sales forecasting and strategic planning to ensure the sale and profitability of products and product lines.Â Participates in the formulation, coordination and implementation of marketing activities and policies to promote products and services, working with advertising and promotion managers. Consults with product development personnel on product specifications.Â Performs such individual assignments as manager may direct; ensures adequate and continuous controls are exercised over all assigned activities affecting quality; establishes and maintains effective work relationships within the department, the Corporation, the customerÂ and the community; and maintains the professional competence, knowledge and skill necessary for the satisfactory performance of all assigned responsibilities.
Assist Customer Service as needed to process and/or input orders.
CORE COMPETENCIES Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Communication: excellent interpersonal and oral and written communication skills Creativity: makes constructive suggestions and creates novel solutions to problems; evaluates new technology as potential solutions to existing problems Organization: very detail oriented and always comes prepared Strong judgment and decision making.
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